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What you'll learn

  • Understanding of Salesforce Service Cloud capabilities and features
  • Implementation of service processes, case management, and knowledge management
  • Configuration of service automation tools like workflows, process builders, and macros
  • Designing custom service reports and dashboards for performance tracking
  • Integration of Service Cloud with other Salesforce products and third-party applications
  • Deployment of Service Cloud solutions to enhance customer satisfaction and loyalty
  • Best practices for service agent training, customer engagement, and service optimization

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