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Salesforce Service Cloud Consultant

Enroll in our Salesforce Service Cloud Consultant Course today to advance your career and become a certified Salesforce Service Cloud Consultant. With flexible fees, EMI options, and job placement support
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Course Duration: 60h
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About Course

This course is designed for individuals aspiring to specialize in Salesforce Service Cloud consultancy. Whether you’re a customer service professional, business analyst, or Salesforce administrator, this course will provide the skills and knowledge needed to optimize Salesforce Service Cloud for exceptional customer service experiences. Our Salesforce Service Cloud Consultant Course equips participants with the expertise required to become proficient consultants in Salesforce Service Cloud implementation and optimization. Through a blend of theoretical concepts, hands-on exercises, and real-world scenarios, participants will gain practical experience and confidence in leveraging Service Cloud to deliver superior customer service experiences.

What you’ll learn

     Understanding of Salesforce Service Cloud capabilities and features

     Implementation of service processes, case management, and knowledge management

     Configuration of service automation tools like workflows, process builders, and macros

    Designing custom service reports and dashboards for performance tracking

     Integration of Service Cloud with other Salesforce products and third-party applications

     Deployment of Service Cloud solutions to enhance customer satisfaction and loyalty

     Best practices for service agent training, customer engagement, and service optimization

Requirements

  • Basic understanding of Salesforce platform fundamentals
  • Familiarity with customer service processes and terminology
  • Eagerness to specialize in Salesforce Service Cloud consultancy
  • Commitment to learning and continuous improvement

Course Content

Introduction to Salesforce Service Cloud (10 hours)

  • Overview of Salesforce Service Cloud features and benefits
  • Understanding of service processes, cases, and knowledge articles
  • Introduction to Service Cloud implementation methodologies and best practices

Case Management and Automation (15 hours)

Service Automation Tools (10 hours)

Service Analytics and Reporting (10 hours)

Integration and Deployment (10 hours)

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Course level:Intermediate
Course Duration: 60h
Enrolled:0
Last Updated:March 7, 2024

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